Complaints

Ipso logo

Haringey Community Press is a member of the Independent Press Standards Organisation (Ipso) and follows the Editors’ Code of Practice. This page provides information on how to make a complaint either about something that has been published by us or about the behaviour of one of our journalists.

Complaints procedure

Complaints may be sent in writing to Haringey Community Press, The Mill, 7-11 Coppermill Lane, Walthamstow E17 7HA; by email to [email protected]by telephone on 0208 521 7956; or other reasonable means where this is more convenient and practical for the complainant.

Before a complaint will be considered, complainants should provide their name, address, email and telephone number.

If the complaint is about an article it must include:

  • The name and date of the publication
  • Page reference of the specific article complained about and the URL to the web version of the article
  • URL link to any visual or audio element of the complaint
  • A written account of what is being complained about with clear reference made to (i) any specific words or phrases in the article that are relevant to the complaint; and (ii) any clauses of Editors’ Code of Practice that the complainant believes to have been breached
  • The desired outcome or remedy sought by the complainant

If the complaint is about the conduct or behaviour of an employee or contributor to Haringey Community Press it must include:

  • The name(s) of the individual(s) being complained about (if known) or any other information which may identify the individual(s)
  • A written account of what is being complained about with clear reference made to (i) the nature of the behaviour or conduct being complained about including any relevant times, dates, correspondence or other evidence to support the complaint; and (ii) any clauses of the Code that the complainant believes to have been breached
  • The desired outcome or remedy sought by the complainant

Receipt of a complaint will be acknowledged within seven days, and a final decision letter issued within 21 days. Haringey Community Press will also make reasonable efforts to contact a complainant by telephone, email, or in writing to ensure that sufficient information is provided to respond to the complaint.

Taking a complaint further

If a complainant feels their complaint has not been satisfactorily resolved or if the complainant feels that the complaint is so urgent that they cannot wait for Haringey Community Press to respond, they can request that the complaint is reviewed by Ipso using the contact details below:

Call 0300 123 2220
Email [email protected]
Post Ipso, Gate House, 1 Farringdon Street, London EC4M 7LG